1. Where can I go to get help for my health out of hours?

    Advice and Information -

    Health issues unfortunately don't leave us alone at the weekend and people are often in need of medical assistance out of hours. Using NHS guidelines, we have provided some advice and information on where you can go for help when your GP is closed.

  2. What is domestic abuse and how can I get support?

    Advice and Information -

    If you are experiencing or feel at risk of domestic abuse, or are worried about someone who might be, find out where you can go for advice and help.

  3. The Accessible Information Standard – what you can expect from services

    Advice and Information -

    The Accessible Information Standard is mandatory for all organisations that provide National Health Service (NHS) or adult social care. Here’s some key information about the accessible communications you should expect from services.

  4. GP Data for planning and research collection: what you need to know

    Advice and Information -

    The NHS is making some changes to how it collects and uses patient data. To make sure you're clued up, read some frequently asked questions about the upcoming GP Data for planning and research collection below.

  5. GDPR Policy

    Report -

    Find out more about how we collect, process and store data.

  6. Complaints Policy

    Report -

    Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.

  7. Equality, Diversity and Human Rights Policy

    Report -

    Find out about how we ensure all policies, processes and decision making within and on behalf of the organisation comply with equality legislation.

  8. Health and Safety Policy

    Report -

    Find out about our aims, plans and responsibilities for securing the health and safety of our paid staff and volunteers.

  9. Enter and View Policy

    Report -

    Find out about the statutory right granted to Healthwatch to enter and view premises providing health and social care services within the borough, and how the visits are carried out.

  10. Confidentiality and Data Protection Policy

    Report -

    Find out how we ensure confidentiality of sensitive information that we obtain as part of our work.

  11. Safeguarding Policy

    Report -

    Find out about our policy of Safeguarding of Children and of Vulnerable Adults.