COVID-19 Vaccine Attitudes and Experiences

Read our report on local people's attitudes and experiences of the Covid-19 vaccine across the period from December 2020 to March 2021.


Over the course of four months the local Healthwatch organisations for Ealing (HWE), Hammersmith & Fulham (HWH&F), and Hounslow (HWH) engaged with local residents and health and social care professionals through a series of webinars and telephone interviews to find out about their attitudes and experiences regarding the COVID-19 vaccines.

Between December 2020 and March 2021, three Tri-borough webinars were hosted by the three Healthwatch teams to hear people’s views about the vaccine and their experiences of receiving the Covid-19 vaccination.

In addition to these webinars, a number of telephone interviews were also conducted between February and March 2021.

In both the webinars and the telephone interviews, the following questions were asked:

  • Would you take the COVID-19 vaccine?
  • If you do not want to take it, what are your reasons behind this?
  • What would prevent you from taking the vaccine?
  • How was your experience receiving the COVID-19 vaccination?

A total of 160 responses to these questions were collected.

Key Findings:

  • Our research found that there has been a gradual, positive shift in attitudes towards the COVID-19 vaccines over time as the vaccine roll-out has progressed and more information about the effects of the vaccine has been released to the public.
  • The efficiency of the vaccination roll-out and consequently, the number of vaccinated individuals, has helped to reduce the earlier concerns regarding the COVID-19 vaccines.
  • However, some concerns remain, especially within certain communities and areas.
  • The safety of the vaccination must continue to be effectively communicated to members of the public in a language that is easily accessible to everyone.


If you need this document in a different format, please email or call 0203 886 0386.

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Covid-19 Vaccine: Attitudes and Experiences

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