Patient Feedback on Online Consultations

This infographic summarises patient feedback on online consultations.

Background

Our patient experience programme gathers feedback from patients accessing health and social care services in Hammersmith & Fulham. We have analysed the feedback from May 2020 to September 2021 to find out people's experiences of online consultations.

Key Findings:

  • 56% positive feedback reporting it to be easy/quick to use and or quick to get a response/appointment.
  • 44% negative feedback reporting it to be difficult to use; associated with long waiting/response time; no availability of appointments via the system; don’t use or can’t use the system due to low digital knowhow, lack of IT equipment, no internet access, disability, language.

Downloads

If you need this document in a different format, please email info@healthwatchhf.co.uk or call 0203 886 0386.

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Patient Feedback on Online Consultations

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