Patient Feedback on Online Consultations
This infographic summarises patient feedback on online consultations.
Background
Our patient experience programme gathers feedback from patients accessing health and social care services in Hammersmith & Fulham. We have analysed the feedback from May 2020 to September 2021 to find out people's experiences of online consultations.
Key Findings:
- 56% positive feedback reporting it to be easy/quick to use and or quick to get a response/appointment.
- 44% negative feedback reporting it to be difficult to use; associated with long waiting/response time; no availability of appointments via the system; don’t use or can’t use the system due to low digital knowhow, lack of IT equipment, no internet access, disability, language.
Downloads
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Patient Feedback on Online Consultations
