Enter and View: Outpatients
Part of the local Healthwatch programme is to undertake ‘Enter and View’ visits.
Mandated by the Health and Social Care Act 2012, the visits enable trained Healthwatch staff and volunteers (Authorised Representatives) to visit health and care services - such as hospitals, care homes, GP practices, dental surgeries, and pharmacies.
Mandated by the Health and Social Care Act 2012, the visits enable trained Healthwatch staff and volunteers (Authorised Representatives) to visit health and care services - such as hospitals, care homes, GP practices, dental surgeries, and pharmacies.
The focus of these visits to outpatient services in hospitals was to collect feedback from patients about Appointment Letters, Travelling and Arriving at the Hospital, Signage, and the Waiting Experience.
Similarly, we asked staff about Appointments, Travel, Navigation and Signage, Patient Experience and Interactions, and Staff Experience.
During our visit, the Authorised Representatives also made observations about Accessibility, Signage, Environment and Facilities, and Information.
Downloads
File download
Chelsea and Westminster
Charing Cross
Hammersmith Hospital
