The Experience of Health, Care and Community Services, 01.07.26 - 30.09.26

Report - 6 October 2026

This quarterly report is based on the experience of802 people.
Overall satisfaction is 85% positive, up 2% from last quarter.

Satisfaction for Information, Involvement and Support is up 5% this quarter standing at 87% positive.

Satisfaction on Quality and Empathy is unchanged at 91% positive.

Satisfaction regarding Access to Services is down 5% at 64% positive.

GP satisfaction is at 81% positive compared to 94% positive for dentists and 71% positive (up 9%) for the local hospitals (Charing Cross, Chelsea and Westminster, Hammersmith and Queen Charlotte).

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The Experience of Health, Care and Community Services, 01.07.26 - 30.09.26
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The Experience of Hospital Services, 01.10.25 - 30.09.26

This annual report is based on the experience of 758 people.

Overall satisfaction is 68% positive. Charing Cross Hospital is 67% positive, Chelsea and Westminster is 68% positive, Hammersmith Hospital is 71% positive, and Queen Charlotte Hospital is 66% positive.
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