2024-25 Annual Report
Healthwatch is a statutory service established by the Health and Social Care Act 2012 to understand the needs, experiences and concerns of people who use local health and social care services.
We are funded by the Local Authority (Council).
We are the independent voice for people who use NHS and publicly funded health and care services in Hammersmith and Fulham. Our research and local engagement puts local people at the heart of care and decision making about health and social care, to ensure that services are fit-for-purpose now and in future.
We are funded by the Local Authority (Council).
We are the independent voice for people who use NHS and publicly funded health and care services in Hammersmith and Fulham. Our research and local engagement puts local people at the heart of care and decision making about health and social care, to ensure that services are fit-for-purpose now and in future.
How We Do This:
• Patient Experience Programme, quarterly report – 1200 views per quarter
• 4‘Enter & View’ visits
• 2 deep dive research studies per year
• Information and signposting service
• Other engagement and outreach activities
This report summarises our work throughout 2024-25, Through our engagement events and outreach initiatives, we have reached a significant number of residents, ensuring their voices shape local health services. Our work has also supported numerous volunteers in their efforts to improve community health.
•Total People Reached: Healthwatch H&F workers and volunteers attended more than 527 meetings and engagements since fiscal year 2021 across the borough, resulting in more than 13,500 interactions with residents and providers.
•Volunteers Supported: Since the 2021 fiscal year, we have had 167 volunteers who gave us 5201 hours of their time to help us complete our engagement work. This equals a total of 743 workdays. contributing to health and social care improvements.
Downloads
File download
