Healthwatch H&F Impact Report
influence and ultimately widen our impact. We act as an independent trusted body for local
people to share their experiences and continue to raise the profile of patient voice through
our findings and feed into the conversations that result in change. We publish public facing
reports with clear, meaningful recommendations, which are vital to achieving impact for
Healthwatch. Publication of Healthwatch reports in Hammersmith & Fulham has been
challenged by staffing changes within the Local Authority. Throughout the duration of this
contract, we have remained committed to making meaningful contributions by aligning our
work with the borough's priorities, ensuring our efforts are purposefully designed to benefit
the local community.
Healthwatch is a statutory service established by the Health and Social Care Act 2012 to understand the needs, experiences and concerns of people who use local health and social care services.
We are funded by the Local Authority (Council).
We are the independent voice for people who use NHS and publicly funded health and care services in Hammersmith and Fulham. Our research and local engagement puts local people at the heart of care and decision making about health and social care, to ensure that services are fit-for-purpose now and in future.
How We Do This:
• Patient Experience Programme, quarterly report – 1200 views per quarter
• 4‘Enter & View’ visits
• 2 deep dive research studies per year
• Information and signposting service
• Other engagement and outreach activities
The report and accompanying presentation summarises our work throughout 2021-25, Through our engagement events and outreach initiatives, we have reached a significant number of residents, ensuring their voices shape local health services. Our work has also supported numerous volunteers in their efforts to improve community health.
•Total People Reached: Healthwatch H&F workers and volunteers attended more than 527 meetings and engagements since fiscal year 2021 across the borough, resulting in more than 13,500 interactions with residents and providers.
•Volunteers Supported: Since the 2021 fiscal year, we have had 167 volunteers who gave us 5201 hours of their time to help us complete our engagement work. This equals a total of 743 workdays. contributing to health and social care improvements.
Healthwatch is one partner in a large health and social care system. To achieve optimal impact, we are contingent on partners and decision makers to help support and drive forward recommendations outlined in our work. We recognise that change across health and social care can take place over several years and opportunities for impact can vary within an already pressured system, restructures and changing priorities. This report evidences the impact of the Healthwatch Hammersmith and Fulham service’s work since 2020 under the Your Voice in Health and Social Care (YVHSC), with a workforce of 4 employees (1 full-time, 3 part-time), and the support of volunteers, without whom we would not be able to create nearly as much impact
Downloads
Please find the full report below.
