The Experience of Health, Care and Community Services, 01.10.25 - 31.12.25

Report - 19 January 2026

This quarterly report is based on the experience of 1,451 people.
Overall satisfaction is 78% positive up 1% from last quarter.

Satisfaction for Information, Involvement and Support is down 3% this quarter standing at 82% positive.

Satisfaction on Quality and Empathy is at up 5% to 91% positive.

Satisfaction regarding Access to Services is up 4% at 54% positive.

GP satisfaction is at 67% positive compared to 95% positive for dentists and 71% positive for the local hospitals (Charing Cross, Hammersmith, Queen Charlotte).

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The Experience of Health, Care and Community Services, 01.10.25 - 31.12.25
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The Experience of Hospital Services, 01.01.25 - 31.12.25

This annual report is based on the experience of 1.324 people.

Overall satisfaction is 72% positive. For Charing Cross Hospital it's 67% positive, Hammersmith Hospital is 77% positive and for Queen Charlotte Hospital, satisfaction is 72%.
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