The Experience of GP Services, 01.01.25 - 31.12.25
This annual report is based on the experience of 1,990 people.
Findings show that the overall sentiment is 69% positive.
Findings show that the overall sentiment is 69% positive.
Four practices received a significant number of comments that were mostly positive.
The vast majority of people receive good quality, compassionate treatment and care, with good levels of involvement. According to feedback, patients would like greater levels of service access.
Satisfaction on service access improved by 15% this quarter. Complaints are down 21% on booking processes, down by 16% on waiting times and down by 11% on telephone access.
Complaints are down 5% on treatment and care, and down by 3% on staff attitude.
Complaints are down by 5% for communication, and down by 1% on administration.
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The Experience of GP Services, 01.01.25 - 31.12.25
Two-page summary (dashboard)
