The Experience of GP Services, 01.07.25 - 30.06.26
This annual report is based on the experience of 1,638 people.
Findings show that the overall sentiment is 69% positive.
Findings show that the overall sentiment is 69% positive.
Four practices received a significant number of comments that were mostly positive.
The vast majority of people receive good quality, compassionate treatment and care, with good levels of involvement. According to feedback, patients would like greater levels of service access.
Satisfaction on service access has declined by 10% this quarter. Complaints are down 25% on telephone access, but up by 14% on waiting times and up by 4% on booking processes.
Complaints are down by 1% on staff attitude.
Complaints are down by 5% for administration but up by 3% on communication.
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The Experience of GP Services, 01.07.25 - 30.06.26
Two-page summary (dashboard)
