The Experience of Health, Care and Community Services, 01.04.26 - 30.06.26

Report - 13 July 2026

This quarterly report is based on the experience of 754 people.
Overall satisfaction is 83% positive, down 1% from last quarter.

Satisfaction for Information, Involvement and Support remains unchanged this quarter standing at 82% positive.

Satisfaction on Quality and Empathy is unchanged at 91% positive.

Satisfaction regarding Access to Services is down 5% at 69% positive.

GP satisfaction is at 75% positive compared to 96% positive for dentists and 62% positive (up 12%) for the local hospitals (Charing Cross, Hammersmith, Queen Charlotte, Chelsea and Westminster).

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The Experience of Health, Care and Community Services, 01.04.26 - 30.06.26
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The Experience of Hospital Services, 01.07.25 - 30.06.26

This annual report is based on the experience of 1.132 people.

Overall satisfaction is 69% positive. For Charing Cross Hospital it's 68% positive, Hammersmith Hospital is 73% positive, for Queen Charlotte Hospital, satisfaction is 65% and for Chelsea and Westminster it's 69% positive.
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