The Experience of GP Services, 01.04.25 - 31.03.26
This annual report is based on the experience of 1,907 people.
Findings show that the overall sentiment is 69% positive.
Findings show that the overall sentiment is 69% positive.
Four practices received a significant number of comments that were mostly positive.
The vast majority of people receive good quality, compassionate treatment and care, with good levels of involvement. According to feedback, patients would like greater levels of service access.
Satisfaction on service access improved by 16% this quarter. Complaints are down 14% on booking processes, down by 12% on waiting times and down by 6% on telephone access.
Complaints are down 4% on treatment and care, and down by 3% on staff attitude.
Complaints are down by 6% for communication.
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The Experience of GP Services, 01.04.25 - 31.03.26
Two-page summary (dashboard)
