1. What medical support are you entitled to if you’re new to the UK?

    Advice and Information -

    For new arrivals to the UK it can be confusing where to go if you need medical assistance. Here we outline your rights as a refugee, where you can access emergency help and how to register for a GP.

  2. Lost for words – improving access to healthcare for ethnic minority communities

    News -

    People with little or no English struggle at all points of their healthcare journey. Healthwatch England's new research shines a light on barriers and delays to care they often experience and calls for equal access for all.

  3. British public satisfaction with the NHS lowest in 25 years – Healthwatch England's response

    Blog -

    More people in England, Scotland and Wales are now dissatisfied (41%) with the NHS than are satisfied for the first time since 2002, according to a report from King’s Fund and Nuffield Trust.

  4. Healthwatch England's advice to Government on the NHS objectives for 2022-23

    Blog -

    Using patient feedback from all Healthwatches in England including Healthwatch Hammersmith and Fulham, Healthwatch England has shared with Government the issues that should be included in the objectives for the NHS for the year ahead. Read the recommendations.

  5. How can you find an NHS dentist?

    Advice and Information -

    Are you having trouble finding an NHS funded dentist? Read our tips on what to do if you’re facing problems.

  6. Lack of NHS dental appointments widens health inequalities

    News -

    A new survey of public attitudes to NHS dentistry shows that half of the adults in England find dental charges unfair amid escalating living costs. Healthwatch England warned decision-makers that NHS dentistry is in desperate need of reform.

  7. Patient Experience Report 2022-2023 Quarter 2

    Report -

    Read the report on patient feedback collected between July and September 2022 and the key findings emerging from the data.

  8. GDPR Policy

    Report -

    Find out more about how we collect, process and store data.

  9. Complaints Policy

    Report -

    Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.

  10. Equality, Diversity and Human Rights Policy

    Report -

    Find out about how we ensure all policies, processes and decision making within and on behalf of the organisation comply with equality legislation.

  11. Health and Safety Policy

    Report -

    Find out about our aims, plans and responsibilities for securing the health and safety of our paid staff and volunteers.

  12. Enter and View Policy

    Report -

    Find out about the statutory right granted to Healthwatch to enter and view premises providing health and social care services within the borough, and how the visits are carried out.

  13. Confidentiality and Data Protection Policy

    Report -

    Find out how we ensure confidentiality of sensitive information that we obtain as part of our work.

  14. Safeguarding Policy

    Report -

    Find out about our policy of Safeguarding of Children and of Vulnerable Adults.