1. The Accessible Information Standard – what you can expect from services

    Advice and Information -

    The Accessible Information Standard is mandatory for all organisations that provide National Health Service (NHS) or adult social care. Here’s some key information about the accessible communications you should expect from services.

  2. Black, Asian and Minority Ethnic Patient Experience Report - Hospitals

    Report -

    Report on hospital experiences of people from different ethnic groups.

  3. Patient Experiences by Ethnicity - GP Practices

    Report -

    Report on experiences of GP services by different ethnic groups.

  4. Lost for words – improving access to healthcare for ethnic minority communities

    News -

    People with little or no English struggle at all points of their healthcare journey. Healthwatch England's new research shines a light on barriers and delays to care they often experience and calls for equal access for all.

  5. Integrated Care Systems come into force today

    News -

    From today, 42 statutory integrated care systems (ICSs) will bring together GPs, hospitals, local authorities, and other partners to plan and deliver health and care services in their area.

  6. From New York City to Hammersmith and Fulham: Melissa reflects on her 6 week internship at Healthwatch H&F

    Blog -

    Find out about Melissa Cohen's experience of working with Healthwatch Hammersmith and Fulham during her 6-week internship this summer!

  7. The Accessible Information Standard - What you can expect from services

    Advice and Information -

    A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.

  8. GDPR Policy

    Report -

    Find out more about how we collect, process and store data.

  9. Complaints Policy

    Report -

    Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.

  10. Equality, Diversity and Human Rights Policy

    Report -

    Find out about how we ensure all policies, processes and decision making within and on behalf of the organisation comply with equality legislation.

  11. Health and Safety Policy

    Report -

    Find out about our aims, plans and responsibilities for securing the health and safety of our paid staff and volunteers.

  12. Enter and View Policy

    Report -

    Find out about the statutory right granted to Healthwatch to enter and view premises providing health and social care services within the borough, and how the visits are carried out.

  13. Confidentiality and Data Protection Policy

    Report -

    Find out how we ensure confidentiality of sensitive information that we obtain as part of our work.

  14. Safeguarding Policy

    Report -

    Find out about our policy of Safeguarding of Children and of Vulnerable Adults.

  15. Have your say on your Healthwatch

    News -

    We're asking residents across H&F to take a few minutes to tell us what health and social care issues matter most to you.