News and reports

This quarterly report is based on the experience of 1,451 people.
Overall satisfaction is 78% positive up 1% from last quarter.

This annual report is based on the experience of 1.324 people.

Overall satisfaction is 72% positive. For Charing Cross Hospital it's 67% positive, Hammersmith Hospital is 77% positive and for Queen Charlotte Hospital, satisfaction is 72%.

This annual report is based on the experience of 1,990 people.
Findings show that the overall sentiment is 69% positive.

We have published our latest patient experience reports ending 31st December 2025.

A report covering experience of patients of the GP practices within the Babylon GP At Hand Primary Care Network (Babylon GP At Hand and Dr Jefferies & Partners).

A report covering experience of patients of the GP practices within the H & F Central Primary Care Network (Ashchurch Medical Centre, Hammersmith Surgery, North Fulham Surgery, Sterndale Surgery and West Kensington GP Surgery).

A report covering experience of patients of the GP practices within the H & F Partnership Primary Care Network (Brook Green Medical Centre, North End Medical Centre, Park Medical Centre, Richford Gate Medical Centre and The Bush Doctors).

A report covering experience of patients of the GP practices within the North H & F Primary Care Network (Canberra Old Oak Surgery, Dr Uppal & Partners, Hammersmith and Fulham Centres for Health, Parkview Medical Centre (Dr Kukar), Parkview Practice (Dr Hasan & Associates), Shepherd Bush Medical Centre, The Medical Centre (Dr Kukar), The New Surgery and The Westway Surgery

A report covering experience of patients of the GP practices within the South Fulham Primary Care Network (Ashville Surgery, Cassidy Medical Centre, Fulham Cross Medical Centre, Fulham Medical Centre, Lillyville@Parsons Green, Palace Surgery and Sands End Health Clinic).

In partnership with South Fulham PCN, Fulham Good Neighbours will be hosting a workshop to help people learn how to use the NHS App and PATCHS.

The Patients Association is looking to gather patient perspectives on AI regulation. These perspectives will support them in forming their response to the Medicines and Healthcare products Regulatory Agency’s (MHRA) call for evidence on the regulation of AI in healthcare.

The NHS are urging people to come forward for help from the NHS for urgent and life-threatening problems during the five-day strike by resident doctors.