Advice and Information -
For new arrivals to the UK it can be confusing where to go if you need medical assistance. Here we outline your rights as a refugee, where you can access emergency help and how to register for a GP.Report -
Read the report on patient feedback collected between October and December 2021 and the key findings emerging from the data.News -
People with little or no English struggle at all points of their healthcare journey. Healthwatch England's new research shines a light on barriers and delays to care they often experience and calls for equal access for all.Report -
We are delighted to publish our Annual Report for 2021-22. Read about the work we carried out and the impact we made in the local community.Report -
Read the report on patient feedback collected between January and March 2022 and the key findings emerging from the data.News -
North West London NHS to contact parents to offer children aged 1-9 a polio vaccine booster.Report -
Read the report on patient feedback collected between April and June 2022 and the key findings emerging from the data.Report -
Read the report on patient feedback collected between July and September 2022 and the key findings emerging from the data.Report -
Find out more about how we collect, process and store data.Report -
Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.Report -
Find out about how we ensure all policies, processes and decision making within and on behalf of the organisation comply with equality legislation.Report -
Find out about our aims, plans and responsibilities for securing the health and safety of our paid staff and volunteers.Report -
Find out about the statutory right granted to Healthwatch to enter and view premises providing health and social care services within the borough, and how the visits are carried out.Report -
Find out how we ensure confidentiality of sensitive information that we obtain as part of our work.Report -
Find out about our policy of Safeguarding of Children and of Vulnerable Adults.