1. Advice and Information -

    For new arrivals to the UK it can be confusing where to go if you need medical assistance. Here we outline your rights as a refugee, where you can access emergency help and how to register for a GP.
  2. Report -

    Read the report on patient feedback collected between October and December 2021 and the key findings emerging from the data.
  3. News -

    People with little or no English struggle at all points of their healthcare journey. Healthwatch England's new research shines a light on barriers and delays to care they often experience and calls for equal access for all.
  4. Report -

    We are delighted to publish our Annual Report for 2021-22. Read about the work we carried out and the impact we made in the local community.
  5. Report -

    Read the report on patient feedback collected between January and March 2022 and the key findings emerging from the data.
  6. News -

    North West London NHS to contact parents to offer children aged 1-9 a polio vaccine booster.
  7. Report -

    Read the report on patient feedback collected between April and June 2022 and the key findings emerging from the data.
  8. Report -

    Read the report on patient feedback collected between July and September 2022 and the key findings emerging from the data.
  9. Report -

    Find out more about how we collect, process and store data.
  10. Report -

    Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.
  11. Report -

    Find out about how we ensure all policies, processes and decision making within and on behalf of the organisation comply with equality legislation.
  12. Report -

    Find out about our aims, plans and responsibilities for securing the health and safety of our paid staff and volunteers.
  13. Report -

    Find out about the statutory right granted to Healthwatch to enter and view premises providing health and social care services within the borough, and how the visits are carried out.
  14. Report -

    Find out how we ensure confidentiality of sensitive information that we obtain as part of our work.
  15. Report -

    Find out about our policy of Safeguarding of Children and of Vulnerable Adults.