1. GDPR Policy

    Report -

    Find out more about how we collect, process and store data.

  2. Complaints Policy

    Report -

    Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.

  3. Equality, Diversity and Human Rights Policy

    Report -

    Find out about how we ensure all policies, processes and decision making within and on behalf of the organisation comply with equality legislation.

  4. Health and Safety Policy

    Report -

    Find out about our aims, plans and responsibilities for securing the health and safety of our paid staff and volunteers.

  5. Enter and View Policy

    Report -

    Find out about the statutory right granted to Healthwatch to enter and view premises providing health and social care services within the borough, and how the visits are carried out.

  6. Confidentiality and Data Protection Policy

    Report -

    Find out how we ensure confidentiality of sensitive information that we obtain as part of our work.

  7. Safeguarding Policy

    Report -

    Find out about our policy of Safeguarding of Children and of Vulnerable Adults.

  8. COVID-19 Vaccine Attitudes and Experiences

    Report -

    Read our report on local people's attitudes and experiences of the Covid-19 vaccine across the period from December 2020 to March 2021.

  9. Access Over the Course of the Pandemic - Community Engagement Report

    Report -

    Read our report exploring Hammersmith & Fulham residents' views on the digital and remote communication methods with GP services during the COVID-19 pandemic.

  10. Healthwatch Hammersmith & Fulham Annual Report 2020-21

    Report -

    Read the annual report for Healthwatch Hammersmith and Fulham to find out how we engaged with local residents about the challenges the Covid-19 pandemic brought to health and social care services.

  11. Healthwatch H&F Annual Report 2021-22

    Report -

    We are delighted to publish our Annual Report for 2021-22. Read about the work we carried out and the impact we made in the local community.

  12. Healthwatch H&F Annual Report 2022-23

    Report -

    We are delighted to publish our Annual Report for 2022-23. Read about the work we carried out throughout the past year and the impact we made in the local community.