1. GDPR Policy

    Report -

    Find out more about how we collect, process and store data.

  2. Complaints Policy

    Report -

    Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.

  3. Equality, Diversity and Human Rights Policy

    Report -

    Find out about how we ensure all policies, processes and decision making within and on behalf of the organisation comply with equality legislation.

  4. Health and Safety Policy

    Report -

    Find out about our aims, plans and responsibilities for securing the health and safety of our paid staff and volunteers.

  5. Enter and View Policy

    Report -

    Find out about the statutory right granted to Healthwatch to enter and view premises providing health and social care services within the borough, and how the visits are carried out.

  6. Confidentiality and Data Protection Policy

    Report -

    Find out how we ensure confidentiality of sensitive information that we obtain as part of our work.

  7. Safeguarding Policy

    Report -

    Find out about our policy of Safeguarding of Children and of Vulnerable Adults.

  8. Someone I love has died - where can I find support

    Advice and Information -

    Take a look at our advice article on the organisations and groups that can support you if you’re grieving.

  9. What to expect when waiting for care

    Advice and Information -

    Waiting for planned medical care or surgery can be a frustrating time. That’s why it’s so important that while you wait, you get regular, clear and accessible updates so that you can plan your next steps.

  10. How to look after your mental health while self-isolating with COVID-19

    Advice and Information -

    The current coronavirus (COVID-19) pandemic may cause you to feel worried, anxious, or scared. Read our tips to looking after your wellbeing when self-isolating.

  11. What do the new government guidelines mean for COVID-19 testing?

    Advice and Information -

    COVID-19 testing rules have now changed across England. Find out the latest information on where to go to get tested, which test is most suitable for you, and what to do if you get a positive COVID-19 test result.

  12. COVID-19 Vaccine Attitudes and Experiences

    Report -

    Read our report on local people's attitudes and experiences of the Covid-19 vaccine across the period from December 2020 to March 2021.

  13. Access Over the Course of the Pandemic - Community Engagement Report

    Report -

    Read our report exploring Hammersmith & Fulham residents' views on the digital and remote communication methods with GP services during the COVID-19 pandemic.

  14. Healthwatch Hammersmith & Fulham Annual Report 2020-21

    Report -

    Read the annual report for Healthwatch Hammersmith and Fulham to find out how we engaged with local residents about the challenges the Covid-19 pandemic brought to health and social care services.

  15. Advice for University Students on COVID-19

    Advice and Information -

    Read on to find out resources for university students on how to stay safe during Covid-19.

  16. What is Long Covid?

    Advice and Information -

    Confused about Long Covid? Find out the common symptoms and when to get support.

  17. Support and treatment for Long Covid

    Advice and Information -

    It’s easy to feel isolated and alone when struggling with Long Covid, but we are here to help to you find the support and treatment you need.

  18. Healthwatch H&F Annual Report 2021-22

    Report -

    We are delighted to publish our Annual Report for 2021-22. Read about the work we carried out and the impact we made in the local community.

  19. Healthwatch H&F Annual Report 2022-23

    Report -

    We are delighted to publish our Annual Report for 2022-23. Read about the work we carried out throughout the past year and the impact we made in the local community.

  20. Young people (10-18 year olds): What are your thoughts on immunisation?

    Advice and Information -

    We're looking to hear from young people aged 10-18 that can share their views on vaccines 💉 By completing our questionnaire, they'll be in for a chance of winning a £20 voucher!