1. What to expect when waiting for care

    Advice and Information -

    Waiting for planned medical care or surgery can be a frustrating time. That’s why it’s so important that while you wait, you get regular, clear and accessible updates so that you can plan your next steps.

  2. What medical support are you entitled to if you’re new to the UK?

    Advice and Information -

    For new arrivals to the UK it can be confusing where to go if you need medical assistance. Here we outline your rights as a refugee, where you can access emergency help and how to register for a GP.

  3. Patient Experience Report 2020-2021 Quarter 4

    Report -

    Read the report on patient feedback collected between January and March 2021 and the key findings emerging from the data.

  4. Patient Experience Report 2021-2022 Quarter 1

    Report -

    Read the report on patient feedback collected between April and June 2021 and the key findings emerging from the data.

  5. Patient Experience Report 2021-2022 Quarter 2

    Report -

    Read the report on patient feedback collected between July and September 2021 and the key findings emerging from the data.

  6. Patient Experience Report 2021-2022 Quarter 3

    Report -

    Read the report on patient feedback collected between October and December 2021 and the key findings emerging from the data.

  7. Black, Asian and Minority Ethnic Patient Experience Report - Hospitals

    Report -

    Report on hospital experiences of people from different ethnic groups.

  8. Enter & View Report - Charing Cross Hospital Discharge Lounge

    Report -

    Report on our two Enter & View visits to the Charing Cross Hospital Discharge Lounge in October 2021.

  9. Think you need to go to A&E? Learn how NHS 111 can help you

    Advice and Information -

    The NHS wants to make it easier and safer for patients to get the right treatment when they need it, without waiting a long time to be seen in A&E. Find out what this means for you and your loved ones.

  10. What can you expect when you’re discharged from hospital?

    Advice and Information -

    The usual processes the NHS follows to discharge you from hospital have changed since the start of the coronavirus pandemic. Here’s what you can expect when it’s time to leave hospital.

  11. Healthwatch H&F Annual Report 2021-22

    Report -

    We are delighted to publish our Annual Report for 2021-22. Read about the work we carried out and the impact we made in the local community.

  12. Patient Experience Report 2021-2022 Quarter 4

    Report -

    Read the report on patient feedback collected between January and March 2022 and the key findings emerging from the data.

  13. Enter & View Report - Charing Cross Hospital Discharge Lounge

    Report -

    Report on our two Enter & View visits to the Charing Cross Hospital Discharge Lounge in March 2022.

  14. What is monkeypox and who can get a vaccine?

    Advice and Information -

    Find out the signs and symptoms of monkeypox, what to do if you think you have it and who is eligible for a vaccine.

  15. Patient Experience Report 2022-2023 Quarter 1

    Report -

    Read the report on patient feedback collected between April and June 2022 and the key findings emerging from the data.

  16. Patient Experience Report 2022-2023 Quarter 2

    Report -

    Read the report on patient feedback collected between July and September 2022 and the key findings emerging from the data.

  17. London Ambulance Service Strategy - Feedback from Engagement Activities

    Report -

    London Ambulance Service commissioned Healthwatch organisations across London to undertake engagement activities to collect feedback that will contribute to the development of their new strategy. Here you can read the findings from the feedback collected by Healthwatch Hammersmith & Fulham.

  18. Healthwatch H&F Annual Report 2022-23

    Report -

    We are delighted to publish our Annual Report for 2022-23. Read about the work we carried out throughout the past year and the impact we made in the local community.