Advice and Information -
For new arrivals to the UK it can be confusing where to go if you need medical assistance. Here we outline your rights as a refugee, where you can access emergency help and how to register for a GP.Report -
Read the report on our 'virtual visit' to the local IAPT (Improving Access to Psychological Therapies) service, Back on Track.Report -
Read the report on patient feedback collected between January and March 2021 and the key findings emerging from the data.Report -
Read the report on patient feedback collected between April and June 2021 and the key findings emerging from the data.Report -
Read the report on patient feedback collected between July and September 2021 and the key findings emerging from the data.Report -
Read the report on patient feedback collected between October and December 2021 and the key findings emerging from the data.Report -
Report on hospital experiences of people from different ethnic groups.Report -
Report on experiences of GP services by different ethnic groups.Report -
Report comparing the patient feedback from the boroughs of Ealing, Hounslow, and Hammersmith & Fulham.Report -
Summary of the annual report of the GP services in H&F based on the patient feedback collected between April 2020 and March 2021.Report -
This infographic summarises patient feedback on online consultations.Report -
In-depth research report on how young people feel the pandemic has affected their mental health and how the local help and support services could be improved.Report -
Report on our Enter & View visit to Canberra Old Oak Surgery in September 2021.Report -
Report on our Enter & View visit to The New Surgery in September 2021.Report -
Report on our Enter & View visit to Shepherd's Bush Medical Centre in October 2021.Report -
Report on our Enter & View visit to Hammersmith Centre for Health in October 2021.Report -
Report on our Enter & View visit to Fulham Centre for Health in October 2021.Report -
Report on our two Enter & View visits to the Charing Cross Hospital Discharge Lounge in October 2021.Advice and Information -
People have told us they want to feel listened to and involved in decisions about their social care. Here are six things you should expect from care services, according to new guidelines.Advice and Information -
The NHS wants to make it easier and safer for patients to get the right treatment when they need it, without waiting a long time to be seen in A&E. Find out what this means for you and your loved ones.Advice and Information -
Many people who provide unpaid care are unaware of their rights. Find out more about the help and support you are entitled to.Advice and Information -
The usual processes the NHS follows to discharge you from hospital have changed since the start of the coronavirus pandemic. Here’s what you can expect when it’s time to leave hospital.News -
People aged 56 and over 60 year olds are encouraged to participate in bowel screening as part of the National Age Extension Campaign for bowel screening.News -
People with little or no English struggle at all points of their healthcare journey. Healthwatch England's new research shines a light on barriers and delays to care they often experience and calls for equal access for all.Blog -
More people in England, Scotland and Wales are now dissatisfied (41%) with the NHS than are satisfied for the first time since 2002, according to a report from King’s Fund and Nuffield Trust.Blog -
Using patient feedback from all Healthwatches in England including Healthwatch Hammersmith and Fulham, Healthwatch England has shared with Government the issues that should be included in the objectives for the NHS for the year ahead. Read the recommendations.Report -
Find out more about how we collect, process and store data.Report -
Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.Report -
Find out about how we ensure all policies, processes and decision making within and on behalf of the organisation comply with equality legislation.Report -
Find out about our aims, plans and responsibilities for securing the health and safety of our paid staff and volunteers.Report -
Find out about the statutory right granted to Healthwatch to enter and view premises providing health and social care services within the borough, and how the visits are carried out.Report -
Find out how we ensure confidentiality of sensitive information that we obtain as part of our work.Report -
Find out about our policy of Safeguarding of Children and of Vulnerable Adults.News -
Read about our work as well as the latest local and national health and social care news.Report -
Read the report on Blood Pressure Monitoring @ Home programme that Healthwatch Hammersmith & Fulham co-produced with Healthwatch England and four other local Healthwatches.Advice and Information -
It's so important that you feel supported as a new parent. Read the article below to find out where you can go to get the help you need.News -
New research shows that many NHS trusts are not meeting their legal duty to help people with additional communication needs.Report -
Read about people's experiences of GP online consultations in North West London.Advice and Information -
Are you having trouble finding an NHS funded dentist? Read our tips on what to do if you’re facing problems.News -
A new survey of public attitudes to NHS dentistry shows that half of the adults in England find dental charges unfair amid escalating living costs. Healthwatch England warned decision-makers that NHS dentistry is in desperate need of reform.News -
North West London Clinical Commissioning Group (NWL CCG) is seeking your views about the best times and locations for GP (doctor) and nurse appointments in the evenings and at weekends.Report -
Report on our Enter & View visit to Dr. Uppal and Partners in November 2021.News -
From today, 42 statutory integrated care systems (ICSs) will bring together GPs, hospitals, local authorities, and other partners to plan and deliver health and care services in their area.News -
The Know Diabetes service works with GP practices in Hammersmith and Fulham and other West London boroughs to invite people with diabetes and those at risk of type 2 to sign up for the Know Diabetes service.Advice and Information -
Mental health problems are more common among lesbian, gay, bisexual and transgender (LGBTQ+) people. If you are struggling, feel alone or need a little help, then check out our guide on how you can get the support you need.Advice and Information -
Confused about Long Covid? Find out the common symptoms and when to get support.Advice and Information -
It’s easy to feel isolated and alone when struggling with Long Covid, but we are here to help to you find the support and treatment you need.Report -
We are delighted to publish our Annual Report for 2021-22. Read about the work we carried out and the impact we made in the local community.News -
Read about our work as well as the latest local and national health and social care news.News -
This is your chance to help improve mental health services in West London by sharing your experience of using a mental health service.